I believe that there are two sides to any service focused on cell phones: A web portal and a voice/SMS/WAP portal. Users prefer to do their "administrative" things conveniently from their PCs on the web. They would prefer to follow the history or result of what they have done with their cell phone on the web. At the same time, the focus is on the cell phone, so there has to be a voice portal which is the automated voice that brings data to the cell phone, followed by an SMS/WAP portal to display data on the device. The user interface of a cell phone is limited, so the application should use all these three means to their fullest potential to give the user a good, easy, and intuitive experience.
Posted by nasser at February 6, 2006 10:20 PM